How to Make a Referral to HAVEN

If you are concerned about yourself or a colleague, call the HAVEN office at (860) 828-3175.

At the time of the first contact, it is helpful to provide as much of the following information as available:

  • The name, address, and telephone number of the healthcare professional

  • The nature of the concern

  • Any history and factors related to the concern

  • Any previous services or treatment received

  • Documentation of any complaints that may have initiated the contact

You will also be asked about:

  • Any felony charges or convictions

  • Past or pending licensure disciplinary actions

  • Allegations of patient harm

If any of the above are identified, HAVEN is required to work with the State of Connecticut Department of Public Health for a determination of eligibility to participate in this confidential program. If you are concerned that you or your colleague may not be eligible, please call HAVEN at (860) 828-3175 and ask to make an inquiry. 

When you refer an individual to HAVEN, please consider:

  • Any time constraints or parameters related to the referral

  • Your own plan of action and expectations (if the referral is being made by an employer, a physician health committee, hospital, or by another facility or entity)

  • Whether you want the referral to be represented as anonymous.  Please know HAVEN will not take a referral if the caller is not willing to give his or her name and contact number.  HAVEN is not required to share the name with the professional, however.

  • If you are satisfying a mandated reporting responsibility, request documentation from HAVEN demonstrating that you have fulfilled this responsibility.

When you are asking a professional to self-refer to HAVEN, please consider:

  • Explaining HAVEN's mission including confidentiality and peer support

  • Stressing HAVEN focuses on wellness and goal to help the professional address any concerns that may potentially affect the ability to practice safely

  • Providing information on how to contact HAVEN to schedule an intake meeting

  • Noting HAVEN does not provide the physical or mental health treatment, but will  refer for treatment, evaluation or other assessment.

  • Informing the professional that a release of information would need to be signed for you to confirm his or her involvement at HAVEN and that he or she is expected to request a release at the first meeting with HAVEN if you require communication with HAVEN.


Contact HAVEN



1210 Mill Street

East Berlin, CT 06023

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Legal Notice: HAVEN provides this site as a service to Connecticut healthcare professionals and others. The materials in this site are provided "As Is" and without warranties of any kind, express or implied. HAVEN is not liable for damages of any kind, whether special, indirect or consequential, arising from the use of information supplied herein. Nothing in this site is intended to constitute medical or legal advice. As a convenience, HAVEN may provide links to other sites, but does not control the contents of these other sites.